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Privacy Policy

/Privacy Policy

Privacy and cookies policy (“cookies”)

Last updated: October 25, 2018

Nuxovia Solutions Inc., a corporation doing business under the name “Kouloo” (“Kouloo”, “us”, “we” or “our), operates the website and the Kouloo Mobile Application (“the service”).

With the development of new communication tools, it is mandatory to pay attention to privacy protection. That is why, we commit ourselves to respect the privacy of your personal informations that we collect.

This page informs you of our policies regarding the collection, the use, the disclosure and any other processing of your personal informations when using our Mobile Application and our web site.

By accessing or using the Service, you agree to the practices described in this Policy and you consent to us processing your information in accordance with this Policy, both in its current invoice and as it may be amended. You may give your consent in writing or through an authorized representative.

Personal information that we collect, process, use and disclose

We collect and process your personal data from the creation of your account and the use you make of the mobile application.

The personal information we collect is used for the purpose of providing you with a service that may involve the collection, use and, at times, disclosure of your personal information. Situations where your data will be disclosed without your consent will also be explained in this policy.

Personal data that we collections

Here is the information you provide directly to us:

– Username, Password and Email

– User profile information such as: Name, First Name, Photo, Mobile Phone Number and links with your children

– Information about your children such as: Name, First Name, Name of Guard Service, Daycare Group, Photo

How we use and process your personal data

The personal information you provide to us is used to fulfill the following purposes:

Open and manage your account;

– Check your identity and that of your children with the daycare;

– Validate that your children are registered in the daycare

– Identify your preferences (example: mode of transportation);

– Meet regulatory requirements and other legal reasons

Protection of your personal data

Protecting your personal information is one of our highest priorities, to provide you with outstanding service and to comply with all laws relating to the collection, use and disclosure of personal information.

Disclosure of your personal data

We will not rent or sell your data to third parties.

However, your personal information may be accessed and disclosed without your consent in the following situations:

– To respond to a request of a judicial nature (mandate, court order, investigation, etc.);

– To protect the rights and interests of Kouloo;

– Prevent or investigate abusive or dishonest use of the service;

– During an emergency situation threatening the life, health or personal safety of an individual;

– When personal data are already available via a public information source.

Your rights in relation to your personal data

Our commitment to this policy is to ensure the accuracy, confidentiality and security of your personal data by allowing you to access and correct them. You can update your information at any time by logging in and editing your profile information. In case you are unable to make the changes yourself, you can request it. Such a request can be made by contacting us and providing us with the information to be modified.

Keeping your data

Upon termination or deactivation of your account, we may retain personal information in your profile for a commercially reasonable period of time for backup, archiving and / or compliance purposes.

Security of your data

We put everything in place to ensure the security of your personal data by using proven security methods such as password, encryption, firewall, high-privilege account management and other methods at our discretion. We use proven layout methods of media and physical records such as shredding, deleting information and other methods at our discretion.

Data log

We may collect certain information through log files and cookie files that your browser sends each time you visit our Service.

When using our service and our website, our servers automatically record certain login information including:

– Time and date

– Browser version

– Geo-location coordinates

– IP address

– Information about your mobile device: Platform, model, version and language.

The collection of this information allows us to improve our service, obtain usage statistics and have better control of the security of our environments.

Geo-location coordinates

Subject to the provisions relating to the use of your Personal Information, we may use and store information about your whereabouts. We use this information for the purposes set out above, and in particular, to provide the functionality of our Service and to improve and personalize our Service.

You can enable or disable location services when you use our Service at any time via your mobile device settings.


Cookies are files with small amounts of data, which may include a unique, anonymous identifier. Cookies are sent to your browser from our website and are stored locally on your computer.

We use cookies to collect information and improve the user experience.

You can set your browser to deny all cookies or to indicate when a cookie is sent. However, if you do not accept the cookies, you may not be able to use certain parts of our Service. If you do not ask your browser to reject cookies or indicate when a cookie is sent, your consent to this collection and use of your Personal Information may be implied.

Use of Third-Party Service Providers

We may employ third party Services providers and individuals to facilitate our Service, to provide the Servce on our behalf, to perform Service related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose

Respect for the laws

As mentioned above, we may disclose your personal information when required by law, to comply with the law or to protect the security and integrity of our service.

Security of Data

The security of your Personal Data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

International transfer

We store and process your personal information in our computer systems in Canada.

Therefore, your personal information may be transferred and maintained on computers located outside your province, country or other jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy and cookies followed by the transmission of this information represents your agreement to this transfer.

Children’s privacy

Our service is not intended and should not be used by anyone under the age of 18 (“minor”).

We do not intentionally collect personal information from minors.

If you are a parent or guardian and you are aware or have detected that a minor has used our service and provided personal data, please contact us to let us know. If we detect personal data that has been entered by a minor, we will take the necessary steps to remove that information.

Applicable law

This Privacy Policy is governed by the laws of the Province of Quebec and, in the event of a dispute, the courts of Quebec will have sole jurisdiction.

Change of Control

If we sell or transfer some or all of Kouloo or our assets to another organization (in connection with a financial transaction: merger, acquisition, bankruptcy, dissolution, liquidation), your personal information and any other information collected by the Service may be part of the items sold or transferred if the purchaser or assignee complies with the laws governing personal data and is able to maintain the confidentiality of the data in a manner equivalent to or superior to this policy.

You will be informed before the transfer of your personal data and any changes to this policy that may result.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Mobile Application, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have questions regarding this Privacy Policy, please contact us:

By email:

By Mail:
Nuxovia Solutions Inc.
a/s Legal
3, rue de Sannois
Terrebonne, Québec
J6W 0B2